We help remove the technical and practical barriers
Many nursing home patients may not have a computer or smartphone, and successful telehealth requires the facilities to have a portable device such as a tablet. For facilities that do not have such devices, we can supply supplying one if needed to facilitate quicker start-ups. For patients who do have smartphones, you can ask for their numbers and set up sessions with them directly.
Educate and encourage the staff
As staff work to address the medical and daily care needs of LTC residents during this crisis, they may not initially identify mental health needs as essential. Educating them on the fear, anxiety, loneliness, retraumatization triggers and other emotional aspects of the pandemic is important. In addition, consistently reinforcing and expressing appreciation for the facility’s efforts in supporting telehealth services will go a long way.
Provide You with information on Medicare’s telemedicine facility fee
Many Medicare administrative contractors lifted the rural requirement to bill the originating facility fee for coordinating the telehealth session.
In these situations, the facility can bill the facility fee for the duration of the COVID-19 public health emergency. The originating site is eligible for payment of an originating site facility fee for telehealth services, which is separately billable to Medicare Part B
This fee can often cover an hourly rate employee that could be just devoted to facilitating telehealth and ensuring patients have access to essential behavioral health services.
Consider funding opportunities to support telehealth services
Caregivers working in certain health care settings can now apply for funding to cover telehealth services and devices under the CARES Act. Skilled nursing facilities are one of the listed eligible healthcare settings.
For more information, visit the telecommunications funding program accepting applicants page.
Give Us a Contact person
Precenodith will reach out to the main contact at the facility and work together on developing a telehealth service plan. Find out current Telehealth status and appropriate device for telehealth. We can provide both hardware and software if you need.
Identify an onsite telehealth liaison
Assist with selecting a staff member who can help set up and transfer the telehealth devices from patient to patient and perform necessary infection control protocols.
Consider fewer sessions per site
Caregivers who service multiple facilities may want to do sessions across multiple sites in one day to limit the time burden on any given day to the telehealth liaison. Seeing four to six patients over a three-hour time period versus 10 patients across a full eight-hour shift will allow for a more realistic workload for the telehealth liaison. Be flexible with your schedule and try to work around their availability.